Frequently Asked Questions

Download the Farm Dog app from the App Store or Google Play, then tap 'Sign up for Free' to create your account. You'll need to provide:

• Your email address
• A secure password (minimum 8 characters)
• Your organization name

You'll receive a verification email within minutes. Click the link to activate your account and start using Farm Dog. Follow our step-by-step setup tutorial for detailed guidance.

Yes! Farm Dog offers a free tier with core features including:

• Up to 5 fields
• Unlimited scout reports
• 1GB of storage
• Offline functionality
• PDF and CSV exports

Premium features like team collaboration, integrations, and API access are available with our paid plans starting at just $29/month.

Farm Dog is available on:

• iOS: iPhone 8 and newer, iPad (5th gen) and newer with iOS 14.0+
• Android: Most modern smartphones and tablets with Android 10.0+

We recommend using a tablet for field work due to the larger screen, but the app is fully functional on smartphones as well.

Most users are up and running in under 15 minutes:

• Account creation: 2 minutes
• Adding first field: 5 minutes
• Creating first scout report: 5 minutes

Our guided onboarding walks you through each step. Check out our tutorials for detailed setup instructions.

No! Farm Dog works completely offline. Before heading to the field:

• Download field boundaries and maps
• Cache satellite imagery for your areas
• Enable offline mode in settings

All your scout reports, photos, and data will sync automatically when you regain connectivity.

Absolutely! Farm Dog supports multiple import formats:

• Shapefiles: Import GIS field boundaries
• KML/KMZ: Import from Google Earth
• CSV: Bulk import field information
• Platform Integration: Sync from John Deere Operations Center, Climate FieldView, and more

Visit Settings > Import Data to get started. View our integrations page for platform-specific instructions.

Yes! Farm Dog's offline mode is perfect for remote field work. When offline, you can:

• ✓ Create and edit scout reports
• ✓ Take GPS-tagged photos
• ✓ Record observations
• ✓ View cached maps and imagery

Data syncs automatically when you reconnect. See our offline tutorial and offline workflow best practices for setup instructions.

Sharing is easy with Farm Dog:

1. Open any scout report
2. Tap the Share icon
3. Select team members or enter email addresses
4. Choose permission level (View Only or Can Edit)

Recipients receive an email notification with a link to view the report. Team collaboration requires a Standard plan or higher.

You maintain full ownership of your data and can export anytime in multiple formats:

• PDF Reports: Professional formatted reports with maps and photos
• CSV Data: Raw data for spreadsheet analysis
• Shapefiles: GIS-compatible spatial data
• KML/KMZ: For Google Earth visualization
• Excel Workbooks: Formatted tables with charts

Navigate to Settings > Data Export to download your information.

Yes! Farm Dog connects with leading agricultural platforms:

• John Deere Operations Center
• Climate FieldView
• AgWorld
• SMS Ag Leader
• Trimble Ag Software

Premium and Enterprise plans include integration access. Visit our integrations page to learn more about each connection. See our API integration tutorial for custom integrations.

Farm Dog uses your device's GPS with sub-meter accuracy in ideal conditions:

• Standard accuracy: 3-5 meters
• With external GPS receiver: <1 meter
• Best results in open fields with clear sky view

All scout reports and photos are automatically geo-tagged with coordinates, date, and time.

Yes! Premium and Enterprise users can create custom templates for:

• Pest scouting forms
• Disease assessment checklists
• Weed density surveys
• Crop health evaluations

Save time by pre-configuring fields, dropdown options, and default values. Create templates in Settings > Templates.

Photos in Farm Dog are automatically:

• GPS-tagged with exact location
• Time-stamped with date and time captured
• Compressed for efficient storage and upload
• Organized by field and date

Photos work offline and sync when you reconnect. Each photo can include captions and annotations.

Farm Dog supports multiple report types:

• Scout Reports: Field observations with photos and GPS data
• Pest Alerts: Threshold-based alerts for pest pressure
• Field Summaries: Season-long activity for each field
• Custom Reports: Build your own report templates

All reports can be exported as PDF, shared with team members, or sent directly to clients.

Upgrading is simple:

1. Go to Settings > Account > Subscription
2. Tap Upgrade
3. Select your desired plan (Standard, Premium, or Enterprise)
4. Choose billing cycle (Monthly or Annual - save 20% with annual)
5. Enter payment information

You'll only be charged for the remaining period of your current billing cycle. Upgrade takes effect immediately.

Yes, you can cancel anytime with no cancellation fees:

1. Navigate to Settings > Account > Subscription
2. Tap Cancel Subscription
3. Select a reason (optional but helps us improve)
4. Confirm cancellation

You'll retain full access until the end of your current billing period. Your data is preserved for 90 days in case you want to reactivate.

To update your account credentials:

Change Email:

1. Go to Settings > Account > Email
2. Enter your new email address
3. Verify with your current password
4. Confirm via verification email

Change Password:

1. Go to Settings > Account > Security
2. Enter current password
3. Enter new password (min. 8 characters)
4. Confirm new password

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• ACH bank transfers (Enterprise plans)
• Purchase orders (Enterprise plans)

All payments are processed securely through Stripe. We never store your full card details on our servers.

Our refund policy:

• Within 14 days: Full refund, no questions asked
• After 14 days: Prorated refund for annual subscriptions
• Monthly subscriptions: No refund, but retain access until period ends

Contact [email protected] to request a refund. Most refunds are processed within 5-7 business days.

Yes! Team member limits vary by plan:

• Free: 1 user
• Standard: Up to 5 users ($5/month per additional user)
• Premium: Up to 25 users ($8/month per additional user)
• Enterprise: Unlimited users (custom pricing)

Add team members in Settings > Team > Invite Members. Each member gets their own login credentials.

To update payment details:

1. Go to Settings > Account > Billing
2. Click Update Payment Method
3. Enter new card information
4. Save changes

Your new payment method will be used for the next billing cycle. We'll send a confirmation email when the change is complete.

GPS issues are usually permission-related. Follow these steps:

On iOS:

1. Open Settings > Privacy & Security > Location Services
2. Find Farm Dog in the app list
3. Select While Using the App
4. Enable Precise Location

On Android:

1. Open Settings > Apps > Farm Dog
2. Tap Permissions > Location
3. Select Allow only while using the app
4. Enable Use precise location

If issues persist, ensure you're outdoors with clear view of the sky.

Try these troubleshooting steps in order:

1. Check internet connection: Verify WiFi or cellular data is active
2. Force sync: Pull down on the home screen to manually trigger sync
3. Restart app: Completely close and relaunch Farm Dog
4. Check app version: Update to latest version in App Store/Play Store
5. Re-login: Log out and log back in
6. Clear cache: Settings > Advanced > Clear Cache

Contact support if sync issues continue after trying all steps.

We appreciate bug reports! You can report issues through:

In-App:

1. Go to Settings > Help > Report an Issue
2. Describe what happened
3. Include steps to reproduce (if known)
4. Attach screenshots if relevant

Email: Send details to [email protected] with subject line 'Bug Report'

Include your device model, OS version, and app version. We typically respond within 24 hours.

App crashes are usually caused by:

• Outdated version: Update to the latest version
• Low storage: Free up at least 500MB of space
• Corrupted cache: Clear app cache in settings
• OS compatibility: Ensure your device meets minimum requirements

If crashes persist, try uninstalling and reinstalling the app. Your data is stored in the cloud and won't be lost.

Control notification preferences:

In Farm Dog:

1. Settings > Notifications
2. Toggle individual notification types:
   • Scout report reminders
   • Team activity updates
   • Pest threshold alerts
   • Sync status notifications

Device Settings:

• iOS: Settings > Notifications > Farm Dog
• Android: Settings > Apps > Farm Dog > Notifications

Reset your password easily:

1. On the login screen, tap Forgot Password?
2. Enter your email address
3. Check your email for reset link (check spam folder)
4. Click the link and create a new password
5. Log in with your new password

Reset links expire after 1 hour for security. If expired, request a new reset link.

Free up space by removing cached data:

1. Settings > Storage Management
2. Review storage breakdown by category
3. Delete options:
   • Offline Maps: Remove cached map tiles
   • Photos: Delete synced photos from device
   • Old Reports: Archive reports older than X days
4. Tap Clear Selected

All data remains safely stored in the cloud and can be re-downloaded anytime.

You own 100% of your data. Farm Dog's data ownership policy:

• All field data, scout reports, and photos belong to you
• We never sell, share, or monetize your agricultural data
• You can export all data anytime in standard formats
• If you close your account, we delete your data after 90 days

Read our full Privacy Policy for complete details on data handling.

Yes! Farm Dog implements enterprise-grade security:

• Encryption: 256-bit AES encryption for data at rest, TLS 1.3 for data in transit
• Infrastructure: Hosted on secure AWS servers with 99.9% uptime
• Compliance: SOC 2 Type II certified, GDPR and CCPA compliant
• Access: Multi-factor authentication available
• Backups: Automatic daily backups with 30-day retention

We undergo regular security audits and penetration testing.

Your data is stored in secure data centers in the United States:

• Primary servers: AWS US-East region (Virginia)
• Backup servers: AWS US-West region (Oregon)
• Photo storage: AWS S3 with geographic redundancy

Enterprise customers can request specific data residency requirements for compliance purposes.

Farm Dog is fully GDPR compliant. Your rights include:

• Right to Access: Request a copy of all your data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Portability: Export data in machine-readable format
• Right to Object: Opt out of certain data processing

Contact [email protected] to exercise your GDPR rights.

Yes, you can request complete data deletion:

1. Go to Settings > Account > Data & Privacy
2. Select Delete All My Data
3. Confirm your decision (this is irreversible)
4. Enter your password

We'll delete all your data within 30 days, except:

• Transaction records (required for tax/accounting for 7 years)
• Support tickets (anonymized after deletion)

Farm Dog never sells your agricultural data. Limited data sharing occurs only for:

• Service providers: Cloud hosting (AWS), payment processing (Stripe)
• Your integrations: Only data you explicitly authorize to share
• Legal requirements: If required by law enforcement with valid warrant

All third parties sign strict confidentiality agreements and cannot use your data for their own purposes.

Data retention periods:

• Active accounts: Indefinitely, as long as your account is active
• Canceled subscriptions: 90 days after cancellation (then permanently deleted)
• Closed accounts: 90 days grace period for reactivation
• Backups: 30-day backup retention cycle

You can export your data before account closure. After the retention period, data is permanently and irreversibly deleted.

Farm Dog connects with leading agricultural platforms:

• John Deere Operations Center: Sync field boundaries, import/export data
• Climate FieldView: Real-time data sync, prescription map export
• AgWorld: Bidirectional sync of fields and activities
• SMS Ag Leader: Import field data, export application maps
• Trimble Ag Software: Field boundary import

Visit our integrations page for detailed setup instructions for each platform.

Connect to John Deere in minutes:

1. Go to Settings > Integrations > John Deere
2. Click Connect Account
3. Log in with your John Deere credentials
4. Authorize Farm Dog access
5. Select which organizations to sync
6. Choose sync frequency (Hourly, Daily, Manual)

Initial sync may take several minutes. Field boundaries and data will update automatically based on your selected frequency.

Integration availability by plan:

• Free: No integrations
• Standard: Basic integrations (field import only)
• Premium: All integrations with full bidirectional sync
• Enterprise: All integrations plus custom API development

Upgrade to Premium or Enterprise to unlock full integration capabilities.

Sync frequency varies by platform and plan:

• John Deere Operations Center: Hourly (Premium/Enterprise)
• Climate FieldView: Real-time (Premium/Enterprise)
• AgWorld: Daily (Standard), Hourly (Premium/Enterprise)
• SMS Ag Leader: Manual or Hourly (Premium/Enterprise)

You can trigger manual sync anytime from Settings > Integrations > [Platform] > Sync Now.

Yes, disconnect anytime:

1. Settings > Integrations > [Platform Name]
2. Click Disconnect
3. Choose what happens to existing synced data:
   • Keep in Farm Dog (recommended)
   • Delete all synced data
4. Confirm disconnection

Disconnecting won't affect data in the original platform. You can reconnect anytime without data loss.

Yes! The Farm Dog API is available for Premium and Enterprise plans:

• REST API: Full CRUD operations on all resources
• Webhooks: Real-time event notifications
• Rate Limits: 1000 requests/hour (Premium), Unlimited (Enterprise)
• Authentication: API key or OAuth 2.0

Access API documentation at docs.farmdog.ag/api or contact [email protected] for custom integrations.

Farm Dog offers the same features on both, but with optimized layouts:

Phone:

• Compact layout for one-handed use
• Perfect for quick updates and photo capture
• Best for checking reports on-the-go

Tablet:

• Larger screen for detailed scouting
• Side-by-side map and form view
• Better for in-field data entry
• Recommended for primary field work

Both versions sync seamlessly.

Storage requirements:

• App installation: ~200-250 MB
• Cached maps: 5-15 MB per field
• Photos: 2-5 MB per photo (compressed)
• Offline data: 50-100 MB typical

For a typical season scouting 20 fields with 100 photos, expect to use approximately 1-2 GB of storage. Manage storage in Settings > Storage Management.

Farm Dog is optimized for battery efficiency:

• Normal usage: ~5-10% battery per hour of active scouting
• Background mode: Minimal battery impact
• GPS tracking: Uses efficient location services

Battery-saving tips:

• Enable 'Battery Saver Mode' in settings
• Lower offline map quality
• Disable 'Always On' location tracking
• Use WiFi for uploads instead of cellular

Yes! Your account works on all your devices simultaneously:

• Log in on multiple phones/tablets
• Data syncs across all devices automatically
• Start work on one device, finish on another
• Team members each get their own login

Device limit: 5 active devices per account. Manage devices in Settings > Account > Devices.

Farm Dog updates automatically by default, but you can manually update:

iOS:

1. Open App Store
2. Tap your profile icon
3. Scroll to Farm Dog
4. Tap Update

Android:

1. Open Google Play Store
2. Search for 'Farm Dog'
3. Tap Update

We recommend enabling automatic updates to always have the latest features and security improvements.

Your data is safe! Farm Dog stores all data in the cloud:

• Uninstalling only removes the app from your device
• All field data, reports, and photos remain in your account
• Simply reinstall and log in to access everything
• Only cached offline data is removed from device

To permanently delete data, you must explicitly request account deletion from Settings > Account > Delete Account.

The Farm Dog free plan includes:

• Up to 5 fields
• Unlimited scout reports
• 1 GB of photo storage
• Offline mode
• PDF and CSV exports
• GPS-tagged photos
• Email support

Perfect for small operations or trying out Farm Dog before upgrading.

Farm Dog pricing is simple and transparent:

• Free: $0/month - Up to 5 fields
• Standard: $29/month or $279/year (save 20%) - Unlimited fields, team collaboration
• Premium: $79/month or $759/year (save 20%) - All integrations, API access, priority support
• Enterprise: Custom pricing - Unlimited everything, dedicated support, SLA

All paid plans include 14-day free trial. Cancel anytime.

Yes! All paid plans include a 14-day free trial:

• No credit card required to start trial
• Access all features of your selected plan
• Cancel anytime during trial - no charges
• Easy upgrade to paid plan when ready

Start your free trial from Settings > Account > Start Trial.

Yes! Save 20% with annual billing:

• Standard: $279/year (vs $348 monthly)
• Premium: $759/year (vs $948 monthly)

Annual plans include:

• Priority support
• First access to new features
• Lock in current pricing for the year

Switch to annual billing anytime from your account settings.

Yes! We offer volume discounts for teams:

• 10-25 users: 10% off
• 25-50 users: 15% off
• 50+ users: 20% off

For Enterprise plans with 100+ users, contact our sales team for custom pricing. Email [email protected] or call 1-800-FARM-DOG.

If you exceed your plan limits:

• Storage: You'll receive a notification to upgrade or delete old data
• Team members: You can't add more until upgrading or removing users
• API calls: Rate limiting applies, but no charges

We'll never charge you unexpectedly. You always control when to upgrade.

Yes, you can downgrade anytime:

1. Go to Settings > Account > Subscription
2. Click Change Plan
3. Select lower tier plan
4. Review what features you'll lose
5. Confirm downgrade

Downgrades take effect at the end of your current billing period. You'll retain access to premium features until then.